Refund Policy

1. Overview

At OpenVoiceModel, we strive to provide exceptional AI voice technology services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our various service offerings.

2. Subscription Services

2.1 Monthly Subscriptions

Monthly subscription fees are eligible for a full refund if requested within 7 days of the initial subscription date or renewal date, provided that:

• The account has not exceeded 10% of the monthly usage limits
• No significant voice processing has been completed
• The refund request is submitted through our official support channels

2.2 Annual Subscriptions

Annual subscription fees are eligible for a prorated refund if requested within 30 days of the initial subscription date, subject to the following conditions:

• The account has not exceeded 20% of the annual usage allocation
• The refund amount will be calculated based on unused months
• A processing fee of $25 may apply for annual subscription refunds

3. Usage-Based Services

3.1 Pay-Per-Use Credits

Unused credits purchased for pay-per-use services are eligible for refund under the following circumstances:

• Technical issues that prevented service usage
• Accidental purchases reported within 24 hours
• Service disruptions lasting more than 48 hours

3.2 API Usage

API usage charges are generally non-refundable once processing has begun. However, refunds may be considered for:

• Billing errors or technical glitches
• Service failures resulting in incomplete processing
• Unauthorized usage due to security breaches (with proper documentation)

4. Custom Voice Model Training

Fees for custom voice model training are subject to specific refund terms:

• 50% refund available if training fails due to technical issues on our end
• No refund available once training is successfully completed
• Partial refund may be available if training is cancelled before completion

5. Non-Refundable Items

The following items are generally not eligible for refunds:

• Completed voice synthesis or cloning services
• Downloaded audio files or generated content
• Services used in violation of our Terms of Use
• Subscription renewals beyond the specified refund periods
• Third-party service fees or payment processing charges

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@openvoicemodel.com
2. Include your account information and subscription/transaction details
3. Provide a clear reason for the refund request
4. Submit any relevant documentation or evidence

6.2 Required Information

Your refund request must include:

• Account email address
• Transaction ID or subscription details
• Date of purchase or subscription
• Detailed explanation of the refund reason

7. Refund Processing

7.1 Review Process

All refund requests are reviewed by our customer service team within 2-3 business days. We may request additional information or clarification during this process.

7.2 Payment Method

Approved refunds will be processed to the original payment method used for the purchase. The time for funds to appear in your account depends on your payment provider:

• Credit cards: 3-5 business days
• PayPal: 1-2 business days
• Bank transfers: 5-10 business days

8. Special Circumstances

8.1 Service Disruptions

In case of extended service disruptions or technical issues that significantly impact service availability, we may offer:

• Service credits for future use
• Extended subscription periods
• Full or partial refunds at our discretion

8.2 Account Termination

If we terminate your account due to Terms of Use violations, no refunds will be provided for remaining subscription periods or unused credits.

9. Dispute Resolution

If you disagree with our refund decision, you may escalate the matter to our management team. We will review disputed refund decisions within 5-7 business days.

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.

11. Currency and Exchange Rates

Refunds will be processed in the same currency as the original payment. For international transactions, exchange rate fluctuations may affect the final refund amount received.